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This page contains a list of frequently asked questions (FAQs) grouped into a number of sub-group topics. If you need clarification on any terms please view the Glossary of Terms and/or the TILA Guidelines.

FAQ Topics

Eligibility

This topic relates to questions surrounding the eligibility criteria as set out in the current TILA Guidelines and TILA Referral Assessment Form (Application Form).

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Formal and Informal Care

This topic relates to questions surrounding Formal Care and Informal Care and the criteria surrounding each and whether particular circumstances affect the young person eligibility.

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Centrelink Payments

This topic relates to the questions surrounding eligible payments, payment types which do and do not meet the criteria, independent rates and payment status (i.e. the classification or reason for the payment).

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Leaving Care (Transitioning)

This topic relates to questions surrounding the young person's living circumstances both before and after transition in determining their eligibility.

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Purchases

This topic relates to questions surrounding suitable purchases, changes to items approved, purchase of not-approved items and purchase of items prior to approval.

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TILA Process

This topic relates to questions surrounding the TILA process including assessment, payment and receipts, how to complete the TILA Payment Form, what is meant by Option 1/Option 2 and expectations of each, what is a valid receipt and methods of obtaining and forwarding copies of receipts.

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Any Limits?

This topic relates to questions surrounding limits on certain items and those items which cannot be purchased or paid using the TILA allowance and possible ramifications for referring organisations.

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