This page relates to questions surrounding the TILA process including assessment, payment and receipts, how to complete the TILA Payment Form, what is meant by Option 1/Option 2 and expectations of each, what is a valid receipt and methods of obtaining and forwarding copies of receipts. If you need clarification on any terms please view the Glossary of Terms and/or the TILA Guidelines.

FAQ TILA Process

? How long does the assessment process take?
A The assessment process depends upon the quality and completeness of the application and the time taken to provide requested information. If the application is complete the referring worker will be notified via fax within 20 working days as to the assessment outcome. If the application is incomplete, the referring worker will be notified within 15 working days via fax as to what information is required.

? What can I do to make the assessment process quicker?
A You can:

• Ensure all required fields are completed on the application.
• Complete the Transition Plan. This must be filled in to show how the referring service is supporting the young person in their transition and to achieve their short and medium-term goals.
• Ensure supporting documentation is provided i.e. Attachment A (Formal Care) or Attachment B (Informal Care) and completed by the relevant Government authority.
• If submitting Quotes with the application make sure they are in the young person's name and that the items sought are allowed (see FAQ Purchases for allowed items).

? Our agency has purchased approved items. What do we do now?
A Please forward legible copies of receipts, in the young person's name, to the National TILA Service Provider with a completed TILA Payment Form and if the documents provided are satisfactory we will reimburse your agency. Please ensure the "Name of Agency" field contains your agency's trading name. Reimbursement cheques will be drawn to this name. Please check that your banking institution will accept payment under the agency name provided before submitting the TILA Payment Form to avoid unnecessary delays.

? What do you need to ensure the receipt we give you is satisfactory?
A A Tax Receipt must have the business name, address and ABN as well as the young person's name in an account field (not handwritten). The Tax Receipt must also list the items purchased with amounts and show payment method and total. Finally, the tax receipt will usually have a NIL or 0.00 balance owing. Please check this information is included before forwarding for reimbursement to avoid delays. Further information regarding receipts can be found in the Glossary under Tax Receipt.

? If there are two young people and are a couple can they apply for TILA?
A When applying for the TILA allowance each young person must be treated separately. This means the application, quotes and receipts can only be in one person's name and the maximum amount available is $1,500 for each person.

? Can a couple pool their individual allowance together to buy something more than $1,500?
A No. This is not allowed. Each young person is only entitled to a maximum allowance of $1,500. If it is discovered that one member of the couple has received more than $1,500 and the National TILA Service Provider has sent a supplier payment to the referring worker, the referring organisation will be required to reimburse the National TILA Service Provider the amount exceeding $1,500.