There are two stages involved in the assessment process - the Approval Stage and the Payment Stage. Within each stage are processes. The speed of the assessment process is dependent upon the completeness of the information provided by referring workers and whether there is a large influx of applications at the time.

Incomplete or missing information will delay the assessment process. TILA staff will follow up referring workers for the required information and where clarification is needed. If this information is not forthcoming the application will be cancelled.

We would also like to remind referring organisations the TILA allowance is not an emergency payment but rather accessed as part of a planned transition from Care.

Assessment Flowchart

The processes within the two stages are as follows:

• Receive Application - this stage involves receiving a TILA Application from a referring organisation via fax, email or post. TILA staff then record the receipt of the TILA Application and enter information into the Database.
• Initial Assessment - this stage involves a quick check of the information contained in the Application. An application can be declined at this stage. Declined files are then archived.
• Main Assessment - this stage involves a thorough check of the information contained in the Application. An application can be approved, cancelled or declined at this stage. Cancelled and declined files are archived.

You can view each Flowchart by clicking on the image below. This will open up an Adobe PDF document:


• Assessment Outcome - this stage involves notifying the referring worker via fax of the assessment outcome. An application can be approved or cancelled at this stage. The reason for a cancellation at this stage is that the referring organisation no longer wants to proceed due to the young person's circumstances changing.
• Payment - this stage involves determining the Payment Option selected by the referring worker. Where Option 1 is selected, check that purchases have been made after an approval, receipts are in the young person's name and show a NIL or 0.00 balance owing and that there is a completed TILA Payment Form which includes the referring organisation's ABN. The maximum reimbursement is $1,500. Where Option 2 is selected, check that there are 30 day business quotes in the young person's name with item descriptions and amounts. A TILA Payment Form must also be completed with full supplier details including ABN, address, phone number and payment amounts. The sum of total supplier payments cannot exceed $1,500.
• Receipts Audit - this stage involves auditing TILA applicant files to determine whether all copies of receipts have been forwarded by the referring organisation. Failure to do so will affect future applications submitted by the particular referring organisation.
• Close File - this is the last stage and involves TILA staff finalising the TILA application process by recording the application's status in the Database. Closed files are then archived.